Clients > Ricon Private Limited

Ricon Success Story

Leading construction machinery distributors choose Synergix Technologies' Software to

solve its business needs Ricon Private Limited (RPL), distributors of quality construction

machinery in Singapore since the early 70's, is well known in the industry. RPL's

expertise in representing the best companies and providing unparalleled maintenance

services has consistently made her the first choice for major construction contractors

in the region. Established in 1971, RPL main business activities are concentrated on the

sales of new and used construction and industrial equipment, spare parts, repairs and

providing after sales services. RPL's operations and customer base caters to all sectors

of Singapore and as such, has a Head office in Tuas as well as a Town office to serve

the central and eastern parts of the country.

The need for a better ERP solution

As a result of the company's expansion and review of it's IT infrastructure,

RPL saw the need to have an integrated system to synergise with it's business process.

The company had been previously using a customised system, based on an already

obsoleting operating system. “ Maintenance fees were very high, it no longer became

economically viable for us to keep paying to solve problems in a software that was fast

becoming ineffective and obsolete” said Mr Eugene Tan, IT manager of RPL. The staff at

RPL got together and worked out a new set of requirements that their new system should

have. “We wanted something new and fresh, something that would not be obsolete in the

next 10 years, a system that would be based on the next generation of ERP technology

and not tie us down in terms of proprietary hardware” Mr Tan commented. With this new

vision, RPL set out to source for ERP vendors with the relevant experience, skill sets and

appropriate technology. The final short list, consisted of Synergix Technologies' solution

and a Multi National Company well known for it's dominant market share in office software

products.

 

 

The choice : Synergix Technologies' Software

RPL eventually decided to choose Synergix Technologies as their ERP vendor, citing the

open platform technology and web-based solution a perfect fit to their needs. “We no

longer had to be restricted to a particular server or database, we could change or scale

the hardware according to our requirements, we have two offices in different parts of

Singapore, all sales transactions and inventory updates to my database can be also be

made in my Town office simply with a Internet connection and a web browser” noted Mr

Tan. RPL however states that the technology was not the most critical factor in clinching

the deal. It was the service and expertise of the staff of Synergix Technologies. “ If you

look at ERP software out in the market, across the board, the functionalities are almost the

same, the key difference among all this vendors was the service and expertise that they

offered” said Mr Tan.

 

 

The Key Differentiator at Synergix : Service

What impressed RPL was that at the get-go, from the first initial meeting, to the live run

and to the after sales support service, the staff at Synergix Technologies delivered. “The

sales staff made me feel that they were working to provide a solution for me and not

pushing me to buy their product” noted Mr Tan. The implementation team, with at least 6

years of experience under their belts also provided RPL with fast and efficient service to

quickly determine needs and properly and correctly fit the software to RPL's business

process within the budgeted timeframe. “We had a problem in our inventory balance in the

initial live run. The sales consultant did not shun away from the problem. Instead,

sustained support and guidance was provided until the problem was solved.” said Eugene.

The after sales support team also came up tops in Mr Tan's books. “The speed and

efficiency in which they answered my queries and solved glitches assured me that I made

the right choice, I was never worried that the system would crash and there would be no

support, leaving my business hanging in mid air”

 

 

The Benefits of Synergix Software

With Synergix software in place, all transactions are captured and accounted for, be it

from the Head office or in the Town office. Staff in the Town office no longer had to waste

unnecessary time using the phone to check on stock availability and faxing sales orders to

the main office for recording and accounting purposes. The staff at RPL can now easily do

all that on line. “Staff productivity has definitely increased, and I no longer have any

worries about the quality of service support and maintenance as compared to the previous

system. The recent software upgrades I received, included the fine tuning of my database

and the archiving and deletion of past records, which I am working with the help desk

focal support. The choice to go with Synergix has proven to be a wise, strategic as well as

an economical one” quipped Mr Tan.

 

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