About the company

Since 1979, as a distributor of Toshiba communication and IT products manufactured by

Toshiba Corporation, Toshiba Data Dynamics Pte Ltd (TDSP) has grown to be

acknowledged as one of the leading telecommunications and IT companies in Singapore

today. World-renowned for the leading edge technology, market dominance and quality

products, TDSP’s ‘Dynamic Difference’ has made significant contribution towards making

Toshiba, a leading brand in this challenging marketplace.

Over the last two decades, TDSP has built a reputation for supplying clients with the

optimal solution to their office communications needs, as well as for providing excellent

after-sales service and technical support. The company is committed to fostering lasting

relationships with its clients, based on trust and on the confidence that TDSP always

delivers on the promises. That, and the value the company places in its human resources,

differentiates TDSP from the competition.

Business Challenges

TDSP has been using a four-year-old Enterprise Resource Planning (ERP) system built on

software from the US . As the company has plans to move their sales online, TDSP

needed a web enabled system to replace its existing ERP system which is non web-based.

Solution

TDSP was introduced to Synergix Technologies’ ERP solution, TaskHub™. TaskHub™ is a

total business solution that incorporates business process management into an ERP

solution, and it is one of the first web-enabled tier 2 ERP solutions to run on a J2EE

environment.

The solution is built on IBM WebSphere Application Server (WAS) – an award winning core

Java 2 Enterprise Edition technology with Web services based configurations. TaskHub™

and WAS was an ideal match to TDSP’s requirements.

TaskHub™ manages and simplifies the business process. Every time the TDSP’s

salespeople make a sale, they need to enter the details into the system once. The delivery

order and invoice are automatically prepared and the ledger and inventory is

automatically updated. This minimises the need for data entry and manual administration,

allowing the staff of TDSP to concentrate on revenue generating activities.

Implementation, Training and Benefits

Two months was all the time it took for the TDSP staff to be trained and comfortable with

the user-friendly system.

Currently in the fifth month of implementation, TDSP’s business process operations is

faster by almost 20%. This translates to considerable cost savings.

TDSP is particularly happy about the easy sharing of information that the system

encourages. Reports are easily available and the information within General Ledgers can

be easily exported.

"We are impressed with the service that Synergix provides. The staff are responsive and

committed, to the point of sacrificing their personal time in the weekends to help ensure

the smooth running of the application," said Mr.Y.T.Lok, Toshiba Data Dynamics' Financial

Controller.

“IBM is committed to open standards and believe in offering customers and partners

flexibility and choice. Our customers do not see the need to discard their existing

technology infrastructure. Instead, they have been demanding for solutions that empower

their business and technologies to grow their e-business infrastructure. WebSphere is the

software platform for customers to build successful e-businesses,” said Zoran Kiternas,

Country Manager, IBM Singapore.

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