Vertical Modules > Warranty Management
One way of doing business today is by granting warranty assurance in order to attract
customers and build trust from potential customers. However, management of the
warranty promise could be troublesome and has become a huge challenge for many
companies.
Issues confronting the management regarding warranty practices are such as fraud
warranty claims that diminished company earned revenue; slow response to
customers' warranty claims hence dissolving customer loyalty to a company's product;
inaccurate estimation of company's warranty reserves; failure to identify and detect
causes that generate warranty claims and dissatisfied customers hence missing the
opportunities to rectify product weaknesses.
There are paramount benefits a company could reap when effective warranty
management is in place; these benefits include warranty administration cost reduction,
a good hold of new revenue streams generated by warranty-enabled marketing,
superior product quality, guaranteed customers' loyalty and elimination of unnecessary
costs caused by fraudulent behavior. With these, companies may transform warranty
management from a curse to an asset.
TaskHub Warranty Management module allows our customers to adopt the right
strategies to warranty management. The main features of this module are explained
as the following:
- Systematic Warranty Registration
When our users tell the system that a particular item sold requires
warranty, the system will auto generate a warranty card upon delivery of
this item. The warranty card contains information about the warranty
validity period and the product serial number. A warranty card can be
printed for customer reference. This feature generally ease you in
managing the complete life cycle of warranty across the entire service line.
Businesses that found offering extended warranty on a product as an
attractive marketing strategy could easily manage the offer without much
pain. The same principle when applied allows our customers to develop
extended warranty to boost revenue and enlarge customer base.
- Warranty Claims Validation:
Accelerate claims validation by granting our users quick access to accurate
information regarding product warranty at anywhere, anytime. Our users
will have quick and high visibility of their clients' product warranty validity
period. With every customer call that comes in, our users can track whether
the customer is within warranty, else, quotation for repair services will be
sent to the customer. This feature greatly helps our users to avoid over
payments caused by fraud or invalid claims.
- Customer Relationship Management (CRM):
The CRM feature is used to log down follow up activities with customers who
logged a complaint. With each complaint that comes in, our user can log
down their action taken, follow up activities and date, whilst referencing to
the initial call enquiry number. The status of customer's complaint is always
monitored closely therefore creates effort to retain your client's loyalty.
- Track Service History on Items:
Allows our users to keep track what kind of warranty repairs have been
performed for an item or for a product line; how frequent are these
warranty repairs being called for; how much cost have been incurred to
service the items. This also helps you to speculate more accurately the
warranty reserves you should create in the future and store in enough
spare parts for warranty repairs or services.
- Integration with Business Analytic Tool
TaskHub warranty management module is also integrated with business
analytic module and makes it a powerful business reporting tool. This
feature analyzes and allows you to design reports that help the
management understand the total warranty cost spent; highlighted for your
attention the product failures that generate warranty claims. By analyzing
these reports, our customers could easily identify causes of recurring
warranty claims hence subsequently they may outline solutions to improve
their product quality or either feedback to their suppliers if faults are
associated with the supply chain.
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