We are currently in need of a Customer Support Manager to join us in our company expansion.


Main Responsibilities

  • Ability to act as a servant leader: inspire, support, empower, resolve
    conflicts, bond … team members.
  • Ability to collaborate with other departments to manage workload
    (forecast, monitor, track, adjust…) and ensure resource availability to
    commit to business requirements.
  • Analyze the customer support framework and benchmark with best
    industry/business practices in the market to define suitable, measurable
    customer support KPIs & capabilities.
  • Define clear, actionable Goals and Roadmap for HD team to go from a
    CURRENT state to desirable FUTURE state and communicate them
    effectively to provide outstanding customer service by leading and
    motivating the team and developing loyalty programs to increase customer
    satisfaction.
  • Ability to build and operate a customer support framework, including but
    not limited to: Tools (for issues management + customer/vendor
    communications + supporting + continuous improvement), Processes &
    Guidelines (Knowledge Base), SLAs (Rules/SOPs), Training,
    Retrospective, communication, Performance Review & Appraisal…

Job Requirements

  • Good English to handle customer feedback and complaint via call and
    email.
  • Minimum of 2 years of management/leadership experience in a
    Customer Support Management position.
  • A candidate who has experience in ERP software is preferred.
  • Strong understanding of the customer support frame work. Good at
    customer mindset.
  • Strong leadership, project management skills, time management, and
    problem-solving skills.
  • Ability to act as a servant leader: inspire, support, empower, resolve
    conflicts, bond … team members.
  • Ability to collaborate with other departments to manage workload
    (forecast, monitor, track, adjust…) and ensure resource availability to
    commit to business requirements,

Benefits

  • Monthly salary 13+14.
  • To be paid insurance according to the provisions of labor law (social
    insurance, health insurance, unemployment insurance).
  • Increase salary 2 times/ year.
  • Conducive working environment- To celebrate birthday, participate in teambuilding activities, annual travel.
  • Good learning opportunities.
  • Holidays and New Year holidays as prescribed by law. Company
    holidays, including: (14 days off, 10 days off sick, 01 Christmas day, 0.5
    international women’s day, 0.5 Vietnamese women’s day ..)
  • There are fruits every Thursday and free cake, tea, coffee, …

Additional Information

Years of Experience: 1-2 years
Job Type: Full-Time
Send your CV or resume to Hr@synergixtech.com or call 0355080936 – Ms. Camille to apply for this vacancy.