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Frequently Asked Questions

  • May I understand more about the background of Synergix Technologies?

Synergix Technologies was founded in 1990 and started off as a pure accounting software. Subsequently, with our on-going developments, our software has evolved into a full fledged web-based Enterprise Resource Planning (ERP) system. Currently, besides our headquarters in Singapore, we also have overseas presence in Hanoi and Cebu that continuously contributed to our ERP software.


  • How many years has Synergix Technologies been established?

Synergix Technologies has been established for over 30 years in Singapore.


  • Is Synergix ERP Software only for large organizations?

No, it is not only for large organizations. Essentially, Synergix ERP Software focuses on SMEs and every company will have the need for transparency and consistency in document versioning in order to reduce unnecessary costs.


Benefits and Product Information

  • Is Synergix ERP Software scalable?

Yes, definitely, as Synergix ERP Software goes by a modular basis. Anytime a client requests to add on new modules, Synergix ERP Software will be able to support the client’s requirements. Hence, the system will grow together with the company.


  • What modules can Synergix ERP Software provide?

Currently, Synergix ERP Software contains 25 fully integrated modules, namely Project Management, Sales Management, Procurement, Inventory Tracking, Accounting and Human Resource Management etc.

See the full list of Synergix ERP Solutions HERE.


  • Which industries or businesses is Synergix ERP Software most applicable for?

Our ERP System caters mainly for businesses in the Building & Construction, Marine Engineering, Manufacturing, Wholesale and Distribution, Rental & Services industries. See our customer’s feedback on our ERP System HERE.


  • Does it support Multi Languages?

Yes, Synergix ERP Software is able to operate in English, Mandarin and Vietnamese.


  • I focus only on my core business and do not have IT knowledge. Can I still use Synergix ERP Software?

Definitely. Synergix Technologies’ highly competent implementation team will ensure all of our ERP system users will be trained to operate the system effectively. Furthermore, a Customized Live Training Video will be recorded so that even your new staff can always refer to the video for self-learning.


  • Can I access Synergix ERP Software even when I am out of office?

Of course! Synergix ERP Software is a web-based program and is accessible via internet browsers (Mozilla Firefox, Chrome or Safari etc.).


  • You are interested in Synergix ERP Software and would like to request a consultation from Synergix ERP experts?

Please click Here to contact us, or simply call us at 62745335.


System and Technicalities

  • If I encounter a problem when using Synergix ERP Software, what should I do?

Whenever having a query or needing help regarding Synergix ERP Software, our customers can access our Help Desk to request supports. Currently, our company has about 50 technical staff dedicated to ensuring the stability of the ERP software.


  • Where and how can I host my data?

You may do it two ways, either with a server in your office or via cloud.


  • Is there a System Recovery Plans?

The data in the ERP system can be backed up on a daily basis. Hence, even in the event that one of the servers’ malfunctions, the company can still retrieve the data.


ERP Project Implementation

  • What is the estimated duration of implementing an ERP Software Project?

It takes about 4 to 6 months depending on the scale of the ERP Software modules taken up by the client.


  • Is there training course provided for the usage of your ERP System?

Yes, training is provided for our customers at our Training Centre. Live video recording of the training will also be provided.


  • What is the usual standard procedure for rolling out the ERP System?

We usually start by having the discussion phase with your Head of Departments in setting up the system master configuration and to confirm all the modification items (if any). Once confirmed, there will be approval of prototype screens for modification items by the users. After which, there will be several training sessions in using the Synergix ERP Software.


Referral Partnerships

  • How does Synergix Technologies’ Referral Partner Program work?

Our referral partners will get SGD 5,000 when we attend an appointment with their referred clients, and 10% of software user license fee upon closing the deal (excluding 3rd party hardware, software and services). For example, if the Project Value is $150,000, you will receive $15000.


  • How Do I become a partner of Synergix Technologies?

Simply fill out the Partner form here or contact our Marketing team by sending an email to marketing@synergixtech.com with subject “Enroll in Referral Partner Program” and please provide your contact information and we will keep in touch.

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