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York Launch Service Pte Ltd

York Launch Service Pte Ltd

As a fast-growing provider of launch services to different anchorages around Singapore, York Launch had chosen Synergix Technologies’ software, TaskHub to assist in her business automation and growth. Having gain strong recognition since establishment in 1993, the company has grown from an initial fleet of 6 old wooden launches till todays strong fleet of more than 38 twin engine high speed fiberglass launch, high capacity ferry boats and speedboats. Having been certified with ISO 90091:2001 on 29 January 2004, the need to automate her operations and in compliance with her ISO standards has spurred her to look into the automation with Synergix. Maritime Port Authority’s MERIT Funding Program allowed York Launch substantial subsidy in the area of upgrading her software and IT infrastructure. It is in this hope that with the automation of her key operations, she is able to reduce the hassle of tracking information manually, reduce operation costs, and allow her staff more avenue in engaging in value-added activities.

1.Trip tracking and invoicing
Our Solution:

Prior to the implementation of TaskHub, users will manually fill out a form on trip details. Information like customer name, trip location and timing were captured manually on trip forms. This form is then consolidated and handed at the end of the day to the administrative office. The users will then re-key this information into their spreadsheet. At the end of the month when users need to perform invoicing, they will then make use of this spreadsheet and process a manual invoice. As each boat trip may differ due to the location, time interval and day of the week, the need to manually refer to the pricing list to compute the month-end invoice for her customers proved to be challenging for her users. Hence with TaskHub, our Business Solutions Consultant team have proposed the maintaining of these rates via our service price list maintenance screen. This will then facilitate users in capturing the boat trip details in our service performance screen like boat trip details and boatman assigned for the trip. System will then automatically consolidate all trip charges for the month for the customer into a single invoice. Thus, with the above solution adopted for York Launch, users need only to enter the boat trip information once, and system will perform the necessary checking against the price list, and compute the month end charges for invoicing.

2.Automating boatman's payroll computation
Our Solution:

Prior to the implementation of TaskHub, her boatman’s payroll is calculated manually. Time was spent by her administrative users in consolidating boat trip forms, re-sort them by boat man name and manual summation of their trip hours was the general protocol before implementing TaskHub. TaskHub hence provided the integration from our service performance module to link the boat trip information to the payroll processing. This eliminates the hassle of users having to re-enter the data in the system, further streamlining the administrative process for her staff. Payroll processing is now more timely and accurate for York Launch.