ERP Software Support Service
Gold, Silver or Bronze plan? 10 hours, 20 hours support plan? Forget about the different tiers of ERP support plans that you have to sign because you cannot foresee what kind of help you may need along the way. At Synergix there is only one dedicated ERP software support plan for you. We believe that our partnership with our customers is for the long-run, which is why our ERP support service is done locally in our Singapore office by our helpdesk support team who strive to quickly resolve all technical and non-technical matters relating to our ERP software and turnkey system. You can easily reach our support staff via email, phone or fax.
In our effort to maintain our high service standards, Synergix invested $100,000 on a software to track all support incidence e.g. the time the incidence was logged, who is the QA/developer assigned and completion status. Our support incidence can be either a usage query or a troubleshooting incidence where our team has the tool to track the status of each incidence until it is official closed. This will mean that at any one time, you can check with any of our helpdesk support team on the status of your incidence, rather than relying on a key focal support staff.